Refund and Returns Policy

Overview

Our refund and returns policy varies by product type, described below. For physical products, returns are accepted within 30 days of delivery. Subscription services and digital products are handled differently, since they can’t be “returned” in the traditional sense.

ACCS Privacy Protection (Subscription Service)

Subscriptions can be canceled at any time from your account dashboard. We do not offer refunds for partial periods. When you cancel, your service continues through the end of the period you already paid for, and it will not renew after that.

For example, if you pay for a year and cancel the same day, your protection continues for the full year and simply won’t auto-renew.

Digital Products

All digital products (zines, booklets, and other downloadable content) are sold as final sale. Because digital goods can be copied and used immediately, we do not offer refunds or returns once a digital product has been delivered.

Physical Products

To be eligible for a return, your item should be unused and in the same condition you received it, in the original packaging where possible.

Additional non-returnable items:

Gift cards
Downloadable software or digital products
Any item marked as final sale at time of purchase

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we’ll send you an email to let you know it arrived and whether it’s been approved. If approved, your refund will be processed to your original payment method within a few business days.

Late or missing refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company. It can take some time before a refund officially posts.
Contact your bank. There’s often a processing delay before a refund shows up.

If you’ve done all of this and still don’t see your refund, contact us at support@accsconnect.com.

Sale Items

Only regular-priced items may be refunded. Sale items are final sale.

Exchanges

We only replace physical items if they’re defective or damaged. To request an exchange, email us at support@accsconnect.com.

Shipping Returns

To return a physical product, contact us at support@accsconnect.com for return shipping instructions.

You’re responsible for the cost of return shipping. Shipping costs are non-refundable, and if you receive a refund, return shipping is deducted from it.

For bulk orders, contact us before sending anything back. We’ll work out the details with you and provide a prepaid shipping label.

We recommend using a trackable shipping service for anything of significant value. We can’t guarantee we’ll receive an untracked return.